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Support Export

Keel Support Export — run diagnostics and generate an encrypted support bundle

Location in Keel: /settings/support

Support Export generates an encrypted diagnostic bundle you can hand to Infranexis support. Engineers can diagnose your issue from the bundle without needing access to your system — no SSH required.

Run diagnostics

Use Run checks to run a full health sweep — containers, log store, database, disks, TLS, HA, time sync, license, ingest, and audit chain — and list anything wrong under Detected problems.

What's in the bundle

Section Contents
Detected problems Full health sweep results, with a findings list
System & host OS, CPU/memory, uptime, failed services, kernel/OOM events, SELinux denials, NTP sync
Service health Log store, database, object store, vector store, replication state
Container logs Recent logs for engine, log store, collectors, and proxy (redacted)
Statistics Log volume (24h), active incidents, incidents raised (24h)
Config summary AI provider, SMTP, HA mode, backup status — no passwords or secrets

No secrets are ever exported

Passwords, API keys, encryption keys, and secret tokens are excluded from the bundle. The .keelsupport file is encrypted with Infranexis's RSA public key, so only Infranexis support can decrypt it.

How to use it

  1. Click Generate & Download Bundle to download the encrypted .keelsupport file.
  2. Sign in to your Keel portal at keel-portal.infranexis.com.
  3. Under Support, upload the file — the health report and issues are shown there.
  4. Infranexis support decrypts and analyses it — no SSH access needed.